Yasteel Madanjit

I have several years experience working as a System Engineer in IT Operations Centres for private and government entities. In particular, I have experience with incident management; technology monitoring systems; ITIL frameworks; and IT support systems, including ServiceNow. 

Experience

Desktop Engineer

Empired (Western Power), Perth
  • On-site and remote support to 1000+ Western Power Staff based throughout WA.
  • Support a range of staff based in the corporate head office as well as field depots.
  • Support in house software, mobile devices(toughpads for field staff).
  • Administering and maintaining user accounts via ADUC
  • Utilizing ServiceNow (SNOW) as our ticket management system.
  • Escalation point for Service Desk and other support teams.
  • Software packaging and deployment carried out via SCCM.
  • Image, deployment and support of Windows 7/10 SOE based desktops and Laptops.
  • Decommission of defective Desktops/Laptops in order to maintain inventory.
  • Installation, configuration and support of Fuji Xerox Multi-Function Devices (MFDs) and printers.
  • Video conferencing support including Cisco Webex, MS Teams.
  • Support of Office365 technologies.
    • June 2020 - Present

    System Engineer

    Datacom (Toyota Motor Corporation Australia), Melbourne
  • On-site and remote support to 1500+ TMCA Staff based in VIC, NSW, QLD.
  • Supported a range of staff based in the corporate head office as well as warehouse distribution centres/manufacturing sites.
  • Supported in house Fleet management software, mobile part scanners, and assisted with software for automated guided vehicles (AGV), warehouse inventory dispatch.
  • Utilizing ServiceNow (SNOW) as our ticket management system.
  • Escalation point for Service Desk and other support teams.
  • Software packaging and deployment carried out via SCCM.
  • Image, deployment and support of Windows 7/10 SOE based desktops and Laptops.
  • Decommission of defective Desktops/Laptops in order to maintain inventory.
  • Installation, configuration and support of Canon Multi-Function Devices (MFDs) and printers.
  • Administering DHCP for IP reservation of video conferencing and printing devices.
  • Video conferencing support including Polycom, Skype for Business.
  • Support of Office365 technologies.
  • Mobile Device Management (MDM) via VMware Intelligence Hub.
  • Administering and maintaining user account and mailboxes via ADUC and EMC.
    • January 2018 - February 2020

    Senior Desktop Support Engineer

    Kinetic IT (Dept. for Communities), Perth
  • On-site support to 3000+ Communities staff, providing level 1 to 3 technical support.
  • Supported a range of staff based in the corporate head office as well as warehouse distribution centres/manufacturing sites.
  • Operations Centre environment where calls are logged and resolved at first point of contact.
  • Utilizing ServiceNow (SNOW) as our ticket management system.
  • Escalation point for Service Desk and other support teams.
  • Troubleshoot and resolve many different hardware and software issues on a daily basis such as: VC support; site network outages; end-user issues i.e. password resets/lockouts etc; hardware replacements for faulty desktops, laptops, Printers, Monitors, Mobile devices.
  • Image, deployment and support of Windows 7/10 SOE based desktops and Laptops.
  • Hardware device management.
  • Installation, configuration and support of Ricoh Multi-Function Devices (MFDs) and printers.
  • Administering DHCP for IP reservation of video conferencing and printing devices.
  • Video conferencing support including Polycom, Skype for Business.
  • Support of Office365 technologies.
  • Mobile Device Management (MDM) via VMware Intelligence Hub.
  • Administering and maintaining user account and mailboxes via ADUC and EMC.
    • February 2015 - December 2017

    Education

    Murdoch University

    Bachelor of Media
    Screen and Sound 

     

    December 2013

    Australian Institute of commerce and technology 

    Cert iv, networking 

     

    January 2015

    Skills

    Programming Languages & Tools
  • HTML, CSS, Python

    • Systems 
  • Windows 7/8/10, Server 2008 R2, Server 2012 R2, MS Exchange

    • Software 
  • MS Office/365, Polycom, MS Teams, ServiceNow, Adobe CC Suite, Airwatch MDM, Citrix, VMware, SCCM

    • People Skills 
  • Effective communicator between internal and external stakeholders.
  • Strong understanding of safety processes, from experience working in the Automotive Industry.
  • Initiative-taking mindset for continuous improvement.
  • Can prioritise work effectively across different systems.
  • Enjoy working autonomously and as part of a team.

    • Projects

    This website is a project which showcases my practical skills in the cloud.

    My website utilises AWS as its preferred cloud service solution. The content is stored on Amazon S3, securely distributed using Amazon Cloudfront, and my domain is hosted using Amazon Route53.


    Certifications